How To Cancel A Depop Order | Easy Method

Have you ordered something recently from Depop but you got a new plan, and need to cancel your Depop order? Don’t worry, there are often some days when you regret your impulsive buying.

Whether the product is not the same as the listed one or you have just changed your mind. It is quite difficult to cancel an order on Depop because the user interface of the Depop app and website is different from other platforms which makes it difficult to cancel or return an order.

In this guide, we’ll help you to cancel a Depop order easily. The process is complicated, but we’ll guide you through images. Now without wasting time let’s cancel or return your order before the policies change.

How To Cancel A Depop Order As Buyer

If you are a buyer you can cancel the Depop order before the seller shipped your order. Seller always ships the order in 6-8 hours after getting a Depop order request. So, there is a limited time window so act quickly if you want to cancel. Follow the below steps to cancel it as soon as possible:

1. Open the Depop app or website, and log in to your profile.
2. Go to recent orders, and find the product/order you want to cancel.
3. Under the order section, find seller details and contact them.
4. Use the messaging feature, and write a clear message to the seller, requesting the cancelation.
5. Add exact order details and explain the reason for canceling your order.
6. Wait for the seller’s response, and ask for a refund.  
7. Clear all your doubts and close the message box.

Note: Things to remember before canceling a Depop order as a buyer:

1. You need to act as soon as possible. The quicker you act the higher the chances to cancel an order before it shipped.
2. If the seller processed and shipped your order, you cannot cancel it.
3. If the seller confirms the cancelation only then your order marked as canceled and the refund will be initiated.

Also Read: How To Cancel Fraavy Subscription?

How To Cancel A Depop Order As Buyer If Seller Shipped The Order

In case the seller shipped the order, you can still return it by following the refund policy of the product. Once you receive the product, you can open a dispute in the Order History and return the order easily.

The Depop executive collects the order and initiates the refund once the item reaches back to the seller.

How to Cancel a Depop Order As A Seller

If you want to cancel your Depop order as a seller then you need to follow some different steps. You can cancel the order if you have stock issues or issues with the buyer you can cancel the order by doing the following steps:

1. Open the seller hub page and tap on items sold.
2. Select the order you want to cancel, and click on the Refund button.
3. If you want to send the full refund click on the refund tab and follow the onscreen steps to process the full refund.
4. Or, if you received the return in damaged condition, or want to deduct charges for services you can initiate the partial refund by switching to the Partial Refund tab.
5. Lastly, click on Confirm to initiate the refund to the buyer.

Note: You must have a card (credit or debit) linked to your account so that Depop process the payment and refund it to the buyer even when you don’t have an appropriate amount in your Depop wallet.

How To Get Depop Refund?

The refund process is simple, the buyer gets the refund when the seller accepts the cancelation. Once the cancelation request is submitted, the Depop seller initiates the refund, but it might take some business days to reflect the amount in your original payment method.

In case of return, individual sellers initiate refunds only after getting the order. You can raise a dispute in the Depop account section in case of any refund delay.

Conclusion

Depop is one of the best fast fashion platforms. Whether you are a shopaholic or a new seller sometimes canceling a Depop order might be confusing. You can follow the above simple steps to cancel the order and maintain the platform’s integrity. Have a happy shopping and selling experience on Depop!