Kishtwar admin launches IVRS to address Citizens’ Queries, Grievances over phone

People can dial 8470-800-900 to avail affordable, effective redressal mechanism  

KISHTWAR, April 20: The District Administration Kishtwar today launched a new initiative called “Hello Kishtwar” – an Inter Voice Response System to provide poor people an effective and affordable grievance redressal mechanism.

The initiative aims to reduce the financial burden of people of remote areas who have to travel long distances to government offices such as the office of Deputy Commissioner and SSP, spend money on transportation, printing of letters, and follow-ups.

To provide much needed relief to the people, information technology has been used to enable the citizens  to directly talk to the Deputy Commissioner, Senior Superintendent Police, Additional District Development Commissioner, Additional Deputy Commissioner, Chief Education Officer, Chief Medical Officer etc. on every Tuesday and Thursday from 11 AM to 12 PM to seek the redressal of their grievances and queries by simply dialling 8470-800-900.

Further, a fixed date and timing will ensure that genuine grievances are noted by government offices for the timely redressal.

After the call ends, the caller will receive an SMS containing a Grievance ID, which can be used to track the action taken on the projected grievance(s). Each call will be recorded using IVRS technology to ensure proper tracking of the complaints of citizens. 

Deputy Commissioner Kishtwar, Dr. Devansh Yadav, in presence of Senior Superintendent of Police (SSP) Khalil Ahmed Poswal and Additional District Development Commissioner, Sham Lal launched  the facility here at a simple but impressive programme. The team members of National Informatics Centre Kishtwar and media persons were also present. 

During the launching ceremony, the Deputy Commissioner informed that the Citizens can access the “Hello Kishtwar” IVRS by dialing 8470-800-900. 

A live demonstration was also made for the media persons about the usage of “Hello Kishtwar” (IVRS). The media persons were sensitized to encourage and aware the citizens to use the services of “Hello Kishtwar”. 

Interacting with media persons on the occasion, the Deputy Commissioner highlighted that the initiative has been initially launched for two days a week, i.e., Tuesday and Thursday, from 11.00 AM to 12.00 Noon during which a number of officers would be available to receive call and forward/dispose the genuine grievance /complaints. The citizen / user/ caller shall receive a Text message on his mobile number with reference ID and link for checking the status.  

He further said that the district administration is committed to ensure that the public feedback is taken into account and appropriate measures are taken to improve services delivery.

The SSP Kishtwar emphasized that the launch of the “Hello Kishtwar” IVRS is a step to leverage technology to ensure that grievances of people are redressed in a time bound and effective manner. 

ADDC Kishtwar urged citizens to make use of this citizen-centric initiatives “Hello Kishtwar” for larger benefit. 

Overall, The launch of the “Hello Kishtwar” IVRS is a significant step to ensure that citizens can register their grievances through a call in a hassle-free manner, and the concerned departments can respond to them in a timely and efficient manner. 

Citizens can visit the official website of Kishtwar district administration at https://kishtwar.nic.in/hello-kishtwar/  for more information.